Important when it comes to insurance:
- Most private travel insurance policies cover repatriation - but only if medically necessary.
- Those with statutory insurance are only entitled to reimbursement of costs in EU countries.
A fall in the Andes. A heart attack in Bali. An unexpected bout of illness while travelling on business. Suddenly you are no longer a tourist or business traveller - but a patient in a foreign healthcare system. In such situations, travelling home becomes not only a logistical challenge, but also a question of safety and medical care.
How can a successful repatriation to Germany be achieved? And who can help you make the right decisions? It's about protecting your health, relieving your family and offering you the best possible support in an exceptional situation. The crucial question is then:
How do I get back home safely?
Typical scenarios that make repatriation necessary:
The costs vary greatly - depending on the type of transport, distance and medical complexity. Here is an overview of the typical fees and services:
You can rely on our experience from thousands of repatriations:
With these four important measures you are well protected in an emergency:
Amount of cover for ambulance flights?
Who coordinates in an emergency?
Translated into local language + English
Apps like ‘MyTherapy’ help
1. more than just a flight
An ambulance transport is not just a ‘transfer’ - it is a mobile intensive care unit. Specially trained teams ensure your safety during the entire transport: they not only monitor your vital signs, but also continuously adapt your treatment. This makes the decisive difference between a risky transfer and a medically accompanied journey home.
2. time is life - and we win it
In medical emergencies, every hour counts. Thanks to our global network of partner clinics and transport service providers, we can often organise repatriations within 24 to 48 hours - without you having to deal with bureaucratic hurdles or language barriers.
3. a protective shield for relatives
Family members are emotionally overwhelmed in such crises. We not only take care of the organisation, but also provide psychological support: with clear action plans, regular updates and a direct contact person who is available around the clock.
It is a highly complex task that combines medical expertise, international logistics and human sensitivity. Our experience shows: Those who rely on experts in this exceptional situation make the best decision for their health and well-being.
Whether you are a business traveller in New York and fall ill or a pensioner in Spain, we will bring you back - safely, quickly and with the necessary respect for your situation. Because for us, you are never just a ‘case’, but a person who wants to go home.
If the worst comes to the worst, you can reach us 24/7 at: +49 (0)201 45887121